Refund and Returns Policy

TERMS & POLICIES

Elevate Your Moment.
An Unforgettable Experience.

These Terms & Policies are part of your booking agreement with J. Boykin Live Saxophonist.

A 50% non-refundable deposit is required to secure your event date.
Deposits must be paid in full upfront.
Payment plans may be available for the remaining balance through Affirm, Afterpay, Klarna, and Zip.
The deposit amount must be paid in full and cannot be paid using a payment plan unless paid in full within 14 days.
The remaining balance is due according to your agreed payment schedule.
Final balance is due no later than 7 days before the event, unless otherwise specified in writing.

We accept:

Payment plans may be available through:

All payments are processed securely.

Cancellations made 30 or more days before the event may receive a 50% refund of the total balance paid.
Cancellations made 15–29 days before the event may receive a 25% refund of the total balance paid.
Cancellations made less than 14 days before the event are non-refundable.
Deposits are non-refundable because they reserve your date and allow preparation to begin.
If unforeseen circumstances beyond our control occur, we will work with you to reschedule whenever possible.

All payments are final and non-refundable except as outlined in the Cancellation Policy.
Enhancements, merchandise, and add-on purchases become non-refundable once production has begun.
If we are unable to perform due to unforeseen circumstances that cannot reasonably be resolved, a refund will be issued in accordance with your agreement.

The client is responsible for providing accurate event details, including the event date, time, venue location, and primary contact information.
Setup requirements and event details will be confirmed before your event.
Travel fees may apply depending on your location.
Weather or acts of nature do not automatically qualify for cancellation or a refund.
The client is responsible for providing a safe environment and appropriate access for performance and setup.

Performance time begins at the agreed-upon start time.
Additional performance time may be added for an additional fee, subject to availability.
Special song requests will be accommodated whenever possible but remain at the artist’s discretion.
The artist reserves the right to refuse requests that are inappropriate or outside the agreed scope of performance.

Custom keepsakes, champagne flutes, merchandise, and premium enhancements may require additional production time.
Processing times vary depending on customization.
We recommend booking enhancements early to ensure availability before your event.

A signed agreement is required before your booking is considered confirmed.
Both the client and J. Boykin Live Saxophonist must sign the agreement.
Your event date is officially reserved once the signed agreement and required deposit have been received.

Setup requirements and event details will be confirmed before your event.
Travel fees may apply depending on your location.
Weather or acts of nature do not automatically qualify for cancellation or a refund.
The client is responsible for providing a safe and accessible performance area.
By booking, you acknowledge that you have read and agree to these Terms & Policies.